privacy policy
This Privacy Policy sets out the basis on which we will handle any personal data, including without limitation, payment and other data that we collect from you or from other sources or that you provide to us (“Data”). This is in order for you to access and use the arabdiag.ae website or our mobile application (collectively referred to as the “Site”), and the services and applications (collectively referred to as the “Services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our services you agree to the handling of data in accordance with this privacy policy.
References to the first person pronoun (or similar) in this Privacy Policy are references to (Arabian Diag Trading), a sole proprietorship registered in the United Arab Emirates (UAE), and references to “you” or “the user” are references to you as an individual or legal person, As appropriate.
What data may we collect from you?
We may collect and process the following data:
1- The data you provide by filling out forms on the site, including the data provided when registering to use the site and other shared registrations (for example, social media logins), subscribing to our services, publishing materials, or requesting other services.
2- The data you provide when entering a competition or promotion through our website, completing an opinion poll or voting process, or submitting reviews, testimonials, or comments.
3- The data that you provide to us, or that we may collect from you, when you inform us of any difficulty you face when using our site.
4- Record correspondence if you contact us.
5- General, aggregated, demographic and non-personal data.
6- If you download or use our mobile application, we may be able to access details regarding your location and the location of your mobile device, including your device’s unique identifier.
7- Details of the transactions you conducted through our website and the details of how we prepared and delivered the goods you requested.
8- Details about your computer, including, for example, your IP address, operating system and browser type, as well as data relating to your general use of the Internet (for example: by using technology that stores data on or accessing your device , such as cookies, conversion tracking code, web beacons, etc. (collectively referred to as “cookies”).
9- Your email address that was provided to us by third parties who confirmed to us that they obtained your consent to share your email address.
10- Any other data that we consider necessary to enhance your experience in using the site.
How will we use your data?
We may use data in the following situations:
1- To provide you with information, products or services that you request from us or that we think you might be interested in, and where you have agreed to be contacted for such purposes.
2- To provide you with services based on where you are located, such as advertising, search results, and other content tailored to you.
3- To implement the obligations resulting from any contracts concluded between you and any other party using our site, or between you and us.
4- To improve our services and provide better and more personalized services.
5- To ensure that the content of our site is presented in the most effective way for you and the device you use to access our site.
6- To notify you of changes made by our website.
7- For any other reason we deem necessary to enhance your browsing experience on the website.
8- To manage incentive programs and fulfill your requests for these incentives, and/or to allow you to participate in competitions and notify you in the event of victory.
To whom can we disclose data?
Data about our customers is a very important part of our work. Therefore, we share data only as described below and only with companies that follow practices that have protective features that are, at a minimum, similar to those practices described in this Privacy Policy:
• Other parties.
To provide our Services, we may cooperate with other companies affiliated with us or service providers that are not affiliated with us (for example: logistics companies used to deliver products to you, marketing companies, payment processing companies to conduct online transactions, etc.). In order to process your transactions, these other companies may store data in a digital wallet so that your use of our services is more efficient.
You understand how important it is for these companies to have access to relevant data to perform their tasks. We ensure that these companies do not use the data for other purposes. We may also receive data from these companies (for example: delivery data and updated addresses), for the purpose of using it (for example: to correct our records and deliver goods for any purchase you make). By using the site, you agree to the transfer, storage, use, and disclosure of data between our affiliated companies and service providers not affiliated with us, wherever they are geographically located. These companies are contractually obligated to respect data privacy.
• Marketing and promotions.
We may also use data to provide you with information about goods and services that you may be interested in as well as to enhance your experience in browsing and using the site, service messages, new features, improvements, special offers and events of interest. We may communicate with you through various channels, including but not limited to emails, web notifications, posts, telephone, in-app messages, and news article conveyance cards.
We may allow a third party to use the data, for example: we may provide the data to advertisers to help them reach their target audience to enable us to comply with our obligations to advertisers (i.e. by displaying their advertisements to the target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: If you win a competition you may be asked to provide further personal data to confirm your eligibility and award the prize to you. This data is collected by us or by participating sponsors or vendors of promotions. Please note that you should review the privacy policies of that third party to learn how it uses any data it collects.
• Business transfers:
If our company or substantially all of our assets are acquired, customer data will be one of the assets transferred to the new owner.
• Protecting our website and other websites:
We disclose customer account and other personal data when we believe such disclosure is appropriate to comply with laws, law enforcement investigations, and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and institutions for several reasons, including fraud protection and credit risk reduction.
Please note that our site may contain - from time to time - links to and from sites belonging to the networks of companies we deal with, our advertisers and our affiliates. If you enter a link from one of these links, please be aware that these sites have their own privacy policies, and that we will not be responsible for Any liability or claim for these policies. Please also check the policies of those sites before submitting any personal data or any other information to them.
How do we store your data?
The data that we collect from you is originally stored in electronic sites and clouds within the country, and we may transfer it or store it in a location outside the United Arab Emirates. It may also be processed by a team working outside the UAE, but this team works for us or for one of our suppliers. This team is involved, among other tasks, in fulfilling your order, processing payment details, and providing support services.
We will store data for as long as necessary in accordance with this privacy policy or if required to comply with any law. Data may be transferred, stored, processed, and used by companies affiliated with us or service providers not affiliated with us in one or more countries outside the country to which you belong. It is also possible that your payment data may be transferred and stored by our affiliated companies to process payments and provide technical support services.
What protection standards do we apply?
We take the necessary steps from a technical, commercial, technical, and administrative perspective to ensure that data is handled safely and in line with this privacy policy, in order to protect data from unauthorized access, change, disclosure, or destruction. We may, for example, use encrypted electronic technology to protect data while it is sent to our site, in addition to an external electronic firewall, and electronic firewall technology on the computer hosting our site so that we can repel malicious attacks on the network. Only employees, service providers and agents who need to know the data will be granted access to it in order to carry out their work.
It is important for you to ensure that your password and the device you use to access our website are protected to avoid any unauthorized access by third parties. You are solely responsible for keeping your password strictly confidential. For example, make sure to log out after you finish using a shared device.
Unfortunately, sending data over the Internet is not completely secure. Although we will do our best to protect data, we cannot guarantee the protection of data transmitted to our site, and you alone bear the risks of transmitting any data.
How can you access and modify data?
You can access a wide range of data about your account and your interactions with the site for the purpose of viewing and, in some cases, updating the data.
*Examples of data that you can easily access on the website:
- Updated data regarding your latest purchase orders.
- Personally identifiable data (including name, email, password, correspondence, and personal advertising preferences).
- Payment settings (including credit card information).
- Email notification settings.
In addition, our system will place cookies when you log in to the site to ensure an enjoyable and smooth user experience across the site. You can deactivate cookies by changing your browser settings. If you disable cookies, this will affect how our site functions and you may not be able to access or use some or all of the functions on the site. For example: Performance cookies collect information about how you use the site - that is, which pages you visit most often - which allows us to provide you with targeted and relevant choices that enhance your browsing and use of the site experience.
We may retain a copy of the data for the purposes of complying with laws, in particular when you update information where we retain a copy of the previous data for our records.
What if we change our privacy policy?
Our business is constantly changing, so our Privacy Policy may be affected and need to be changed in parallel. We will post the current version of this Privacy Policy on the Site and it will remain in effect from the time it is posted on the Site or based on the date specified by us as its effective date.
We may periodically send email reminders of our notices and terms, but you should check back by frequently visiting our site to see the latest changes.
You should check the Privacy Policy regularly. Your continued use of the Site after any changes constitutes your acceptance of this Privacy Policy as amended.
How can you contact us?
If you have any inquiries related to your data on the site, please contact us by email ......................... and provide us with an accurate description of your inquiries, and we will Responding to and processing them.
Delivery policy:
- The customer must ensure that the product is packaged in the original carton or packaged properly to avoid any damage during the shipping process.
You will receive your orders at any time and anywhere when you shop from our website. Delivery fees are added to the total order value.
The delivery period is within 48 hours (two days), but if you order on (Friday), delivery will be made within (three) days, as Friday is an official holiday for delivery companies, taking into account some differences in the dates of delivery days during official holidays.
The speed and accuracy of delivery depends on the information you fill out when registering on our website, so please make sure to provide us with a correct mobile phone number in order to communicate with you when delivering your order, knowing that delivery may be delayed if the delivery representative does not respond or is not present at the address. During delivery.