privacy policy
This Privacy Policy sets out the basis on which we will handle any personal data, including without limitation, payment and other data that we collect from you or from other sources or that you provide to us (“Data”). This is in order for you to access and use the arabdiag.ae website or our mobile application (collectively referred to as the “Site”), and the services and applications (collectively referred to as the “Services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our services you agree to the handling of data in accordance with this privacy policy.

References to the first person pronoun (or similar) in this Privacy Policy are references to (Arabian Diag Trading), a sole proprietorship registered in the United Arab Emirates (UAE), and references to “you” or “the user” are references to you as an individual or legal person, As appropriate.

What data may we collect from you?
We may collect and process the following data:
1- The data you provide by filling out forms on the site, including the data provided when registering to use the site and other shared registrations (for example, social media logins), subscribing to our services, publishing materials, or requesting other services.
2- The data you provide when entering a competition or promotion through our website, completing an opinion poll or voting process, or submitting reviews, testimonials, or comments.
3- The data that you provide to us, or that we may collect from you, when you inform us of any difficulty you face when using our site.
4- Record correspondence if you contact us.
5- General, aggregated, demographic and non-personal data.
6- If you download or use our mobile application, we may be able to access details regarding your location and the location of your mobile device, including your device’s unique identifier.
7- Details of the transactions you conducted through our website and the details of how we prepared and delivered the goods you requested.
8- Details about your computer, including, for example, your IP address, operating system and browser type, as well as data relating to your general use of the Internet (for example: by using technology that stores data on or accessing your device , such as cookies, conversion tracking code, web beacons, etc. (collectively referred to as “cookies”).
9- Your email address that was provided to us by third parties who confirmed to us that they obtained your consent to share your email address.
10- Any other data that we consider necessary to enhance your experience in using the site.

How will we use your data?
We may use data in the following situations:
1- To provide you with information, products or services that you request from us or that we think you might be interested in, and where you have agreed to be contacted for such purposes.
2- To provide you with services based on where you are located, such as advertising, search results, and other content tailored to you.
3- To implement the obligations resulting from any contracts concluded between you and any other party using our site, or between you and us.
4- To improve our services and provide better and more personalized services.
5- To ensure that the content of our site is presented in the most effective way for you and the device you use to access our site.
6- To notify you of changes made by our website.
7- For any other reason we deem necessary to enhance your browsing experience on the website.
8- To manage incentive programs and fulfill your requests for these incentives, and/or to allow you to participate in competitions and notify you in the event of victory.

To whom can we disclose data?
Data about our customers is a very important part of our work. Therefore, we share data only as described below and only with companies that follow practices that have protective features that are, at a minimum, similar to those practices described in this Privacy Policy:
• Other parties.
To provide our Services, we may cooperate with other companies affiliated with us or service providers that are not affiliated with us (for example: logistics companies used to deliver products to you, marketing companies, payment processing companies to conduct online transactions, etc.). In order to process your transactions, these other companies may store data in a digital wallet so that your use of our services is more efficient.
You understand how important it is for these companies to have access to relevant data to perform their tasks. We ensure that these companies do not use the data for other purposes. We may also receive data from these companies (for example: delivery data and updated addresses), for the purpose of using it (for example: to correct our records and deliver goods for any purchase you make). By using the site, you agree to the transfer, storage, use, and disclosure of data between our affiliated companies and service providers not affiliated with us, wherever they are geographically located. These companies are contractually obligated to respect data privacy.
• Marketing and promotions.
We may also use data to provide you with information about goods and services that you may be interested in as well as to enhance your experience in browsing and using the site, service messages, new features, improvements, special offers and events of interest. We may communicate with you through various channels, including but not limited to emails, web notifications, posts, telephone, in-app messages, and news article conveyance cards.
We may allow a third party to use the data, for example: we may provide the data to advertisers to help them reach their target audience to enable us to comply with our obligations to advertisers (i.e. by displaying their advertisements to the target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: If you win a competition you may be asked to provide further personal data to confirm your eligibility and award the prize to you. This data is collected by us or by participating sponsors or vendors of promotions. Please note that you should review the privacy policies of that third party to learn how it uses any data it collects.
• Business transfers:
If our company or substantially all of our assets are acquired, customer data will be one of the assets transferred to the new owner.
• Protecting our website and other websites:
We disclose customer account and other personal data when we believe such disclosure is appropriate to comply with laws, law enforcement investigations, and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and institutions for several reasons, including fraud protection and credit risk reduction.
Please note that our site may contain - from time to time - links to and from sites belonging to the networks of companies we deal with, our advertisers and our affiliates. If you enter a link from one of these links, please be aware that these sites have their own privacy policies, and that we will not be responsible for Any liability or claim for these policies. Please also check the policies of those sites before submitting any personal data or any other information to them.

How do we store your data?
The data that we collect from you is originally stored in electronic sites and clouds within the country, and we may transfer it or store it in a location outside the United Arab Emirates. It may also be processed by a team working outside the UAE, but this team works for us or for one of our suppliers. This team is involved, among other tasks, in fulfilling your order, processing payment details, and providing support services.
We will store data for as long as necessary in accordance with this privacy policy or if required to comply with any law. Data may be transferred, stored, processed, and used by companies affiliated with us or service providers not affiliated with us in one or more countries outside the country to which you belong. It is also possible that your payment data may be transferred and stored by our affiliated companies to process payments and provide technical support services.

What protection standards do we apply?
We take the necessary steps from a technical, commercial, technical, and administrative perspective to ensure that data is handled safely and in line with this privacy policy, in order to protect data from unauthorized access, change, disclosure, or destruction. We may, for example, use encrypted electronic technology to protect data while it is sent to our site, in addition to an external electronic firewall, and electronic firewall technology on the computer hosting our site so that we can repel malicious attacks on the network. Only employees, service providers and agents who need to know the data will be granted access to it in order to carry out their work.
It is important for you to ensure that your password and the device you use to access our website are protected to avoid any unauthorized access by third parties. You are solely responsible for keeping your password strictly confidential. For example, make sure to log out after you finish using a shared device.
Unfortunately, sending data over the Internet is not completely secure. Although we will do our best to protect data, we cannot guarantee the protection of data transmitted to our site, and you alone bear the risks of transmitting any data.

How can you access and modify data?
You can access a wide range of data about your account and your interactions with the site for the purpose of viewing and, in some cases, updating the data.
*Examples of data that you can easily access on the website:
- Updated data regarding your latest purchase orders.
- Personally identifiable data (including name, email, password, correspondence, and personal advertising preferences).
- Payment settings (including credit card information).
- Email notification settings.

In addition, our system will place cookies when you log in to the site to ensure an enjoyable and smooth user experience across the site. You can deactivate cookies by changing your browser settings. If you disable cookies, this will affect how our site functions and you may not be able to access or use some or all of the functions on the site. For example: Performance cookies collect information about how you use the site - that is, which pages you visit most often - which allows us to provide you with targeted and relevant choices that enhance your browsing and use of the site experience.
We may retain a copy of the data for the purposes of complying with laws, in particular when you update information where we retain a copy of the previous data for our records.

What if we change our privacy policy?
Our business is constantly changing, so our Privacy Policy may be affected and need to be changed in parallel. We will post the current version of this Privacy Policy on the Site and it will remain in effect from the time it is posted on the Site or based on the date specified by us as its effective date.
We may periodically send email reminders of our notices and terms, but you should check back by frequently visiting our site to see the latest changes.
You should check the Privacy Policy regularly. Your continued use of the Site after any changes constitutes your acceptance of this Privacy Policy as amended.

How can you contact us?
If you have any inquiries related to your data on the site, please contact us by email ......................... and provide us with an accurate description of your inquiries, and we will Responding to and processing them.

Delivery policy:

- The customer must ensure that the product is packaged in the original carton or packaged properly to avoid any damage during the shipping process.

You will receive your orders at any time and anywhere when you shop from our website. Delivery fees are added to the total order value.

The delivery period is within 48 hours (two days), but if you order on (Friday), delivery will be made within (three) days, as Friday is an official holiday for delivery companies, taking into account some differences in the dates of delivery days during official holidays.
The speed and accuracy of delivery depends on the information you fill out when registering on our website, so please make sure to provide us with a correct mobile phone number in order to communicate with you when delivering your order, knowing that delivery may be delayed if the delivery representative does not respond or is not present at the address. During delivery.

terms of use :

Welcome to the Arab Diag website (“Website”) which is owned and operated by (Arabian Diag Trading - Sole Proprietorship LLC), a sole proprietorship registered in the United Arab Emirates (UAE) under license number CN-4556621 issued by the Department of Economic Development in Abu Dhabi. Antelope.

These Terms of Use and all additional policies and terms (if applicable) on the Site set forth the terms we provide to you for accessing and using the Site, Services and Applications, including our mobile application (collectively, the “Services”).

Upon your access, registration and/or continued use or access of the Services, you agree to be bound by these Terms of Use with immediate effect.

These terms of use and legal documents are subject to modification by us at any time. Your continued use of the Site following the posting of any change will mean your acceptance of these Terms of Use and the modified legal documents.

About the site
This website is an e-commerce platform that allows Arab Diag to display and sell products, and also allows companies and individuals to purchase a variety of products.

We reserve the right to introduce new services, update or withdraw any services, at our sole discretion without liability.
Registration conditions
You are entitled to register as a buyer and benefit from the Services if you meet the following eligibility criteria:
For buyers:
1- You must be of legal age to be able to purchase products in your country of residence.
2- You must be able to provide an address in the United Arab Emirates for delivery of products.

When you use or access the Services, you agree to the following:
1- You are responsible for maintaining privacy and restricting access to and use of your account and password, and you agree to bear responsibility for all activities that occur under your account and password.
2- You agree to notify us immediately of any unauthorized use of your password or account or any other violation of the standards for safe use of the site.
3- Provide complete, true, accurate and current information about yourself and your use of the Services as specified by us.
4- Not to disclose to third parties (except as necessary or specified by us) the user information provided to you.
5- Cooperate with requests from us to obtain additional information regarding your eligibility and use of our services.
When you use or access the Services, you agree that you will not:
1- Publish, include or upload any inappropriate or prohibited content or materials on our site, including:
A- Content or materials that are morally or religiously inappropriate in any way.
B- Content or materials that do not comply with local law, Islamic law, rules, morals, values, etiquette and traditions.
C- Content or materials that may threaten national security.
D- Content or materials that may promote or fall within the framework of gambling.
2- Securities, including stocks, bonds, instruments, or any other securities or any assets.
3- Living or dead creatures and/or any part of any animal that has been kept or preserved by any artificial or natural means.
4- Alcohol, tobacco products, narcotics, mind-altering substances, sleeping pills, intoxicants of any kind, and medical medications.
5- To the best of your knowledge, materials that are defective, false, damaged, misleading, or may cause harm when used normally for the benefit or health of another user of the site.
6- Non-transferable vouchers.
7- Chemicals or any weapons.
8- Publishing materials for which you do not have the right to share the link or include them.
9- Publishing fake or stolen materials.
10- Violating or circumventing the law, violating any third party’s rights, our systems or policies, or violating decisions related to the status of your account.
11- Use the Services if you no longer meet the eligibility criteria for use, or you are unable to enter into legally binding contracts, or your account has been temporarily or indefinitely suspended.
12- Your failure to pay for the products you purchased, unless there is a legal reason that supports this in any of our policies.
17- Taking any action that would reduce the site’s rating and rating systems.
18- Publishing false, inaccurate, misleading, deceptive, defamatory or similar content.
19- Transferring your account to another party without obtaining prior written approval from us.
20- Publishing unwanted messages, electronic correspondence, or the like.
21- Spreading viruses or any other technology that may harm our services or the interests or property of other users.
22- Breach:

A- The laws of registration, trademark, patent, ethics, advertising, database, and/or any other intellectual property rights (collectively referred to as “Intellectual Property Rights”) that govern us or are licensed to us.
B- Any intellectual property rights related to others.
C- Collecting users’ information without obtaining their consent.
D- Circumventing any of the technical measures we use to provide the Services.
Intellectual property rights
Respect the rights that have been clearly implemented in accordance with the use of these terms:
All content on the Site is our property or the property of our licensors, including but not limited to text, graphics, audio logos, digital downloads and software. We (or our licensors, as the case may be) retain our rights, title and interest in the Site and Services, including by way of example and with the intellectual property rights under these Terms of Use.
You shall have all rights, titles and interests for any reason in the information, materials or other content you acquire through your use of the Services as well as all of your intellectual property rights contained within these Terms of Use and not owned by us.
You agree that it does not include your use of proprietary trademarks so there is no additional consent.
All rights not expressly granted to you in these Terms of Use are fixed by us or our licensors.

Shipping and handling :

Your order will be shipped immediately upon receipt, and the speed of delivery depends on the correct information that customers provide to us, which is (name - emirate - region - contact number).

Orders are placed daily, every morning, except for Sunday, which is a holiday for the company

Delivery takes place on orders from the date of order and within three days if the order is on a Saturday

Guarantee
About warranty:
- Includes our insurances (Arabian Diag Trading) to protect your product from any explicit blessings, encouragement, design or disavowal that may be acquired after purchase.
- In cases where (Arabian Diag Trading) sells the product directly and for specific products, a 12-month warranty will be provided.
In cases where the products were purchased from another seller, that seller's warranties will apply.
- In cases where (Arabian Diag Trading) is considered the seller, the repairs covered by the warranty are carried out in the repair centers designated for us.
In cases where a product is purchased through a seller other than (Arabian Diag Trading), a fully comprehensive warranty applies.
- Prefer the original required warranty services, i.e. the serial number and warranty validity.
- In some cases, a delivery representative will be sent to collect the product from the agent, employee, authorized employee or qualified service center, in this case for a period of time, which will be .......... business days from the date of receipt of the product from the customer's address until the delivery date With the delegate
- Not all products are covered by warranty, always check the product list to see if it is comprehensive in coverage.
- This warranty cannot be extended or renewed or the warranty period can be renewed. Details of your order with your manufacturer.
-If the product cannot be repaired but is still under the manufacturer's warranty, we will offer you a replacement product (from the same seller), and if it is not a replacement, we will provide you with a full refund.
- The customer must carefully ensure that the product is in original cartons or intact packaging to avoid any damage during the shipping process.

Service Guarantee:
The time required to obtain device information or customer approval at “just in time” is not part of the strategic expansion time.
By sending your product to the service center, you agree to use the device as required to ensure its performance in advance so that you can communicate with it
The customer confirmed that all information provided during the claim is correct.

The product will not be covered under coverage in the following cases:
- Defect or damage resulting from the customer’s use and non-compliance with the instructions for use.

Return and Cancellation Policy:

1- If the product reaches the customer and it turns out that there is a manufacturing defect:

- Arabian Diag Trading is committed to ensuring that the products are free from manufacturing defects. In the event that a manufacturing defect is found, the customer has the right to request a replacement of the product by contacting technical support within (7) days of receiving the product and informing them of the defect. Accordingly, we send a representative to return the product to the warehouse and confirm From a manufacturing defect, then sending a new product to the customer instead of the defective product, and the customer does not bear any costs such as return and sending fees.

2- Product guarantee:

Arab Diag Trading gives a guarantee to the manufacturers or suppliers of some products, and this is mentioned in the product description. We are not responsible for any malfunctions or defects in the product for which a guarantee is not given, and it must be kept in the invoice if the product is under warranty.

3- If the cancellation occurs before delivery, no amount will be deducted from the customer.